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Refine a service to enhance competition ability with essence of life
From;    Author:Stand originally
The service changes subtly contain two respects content: Each link that is a service tears open solution to arrive most subsection, on the detail that fulfils each service; 2 it is to be aimed at detail of each tiny service, establish a relevant executive standard, form groom, assessment, check and accept a system.
In different of day of competition of meal course of study intense circumstance falls, of meal service level rise more and more the attention that gets operator. Serve actor bad of the level, affected the result that meal manages directly, the influence is evaluated to management whole to the client and actual strength of competition of whole of meal course of study. So, how more effective raise service level, the author thinks to answer to refine respect proceed with to do good work from the spirit that implements a service. The service changes subtly contain two respects content: Each link that is a service tears open solution to arrive most subsection, on the detail that fulfils each service; 2 it is to be aimed at detail of each tiny service, establish a relevant executive standard, form groom, assessment, check and accept a system. Realize detail of tiny to each service to undertake be changinged subtly administrative thereby, the essence in process of activity of whole to the client repast refines a service. Raise service level, the spirit that implements a service refines the work that must have done the following sides:
One, enhance employee the self-identity feeling to the enterprise and feeling of a home to return to, raise the cohesive affinity of employee. Raise service level to need employee to understand to what the service refines, the essence of the service refines need employee to form the habit of certain service detail, form standard code of conduct thereby; The service changes need employee to form the body of certain grace and language style of conversation subtly, pass a series of exercise, of stimulative employee quality rise, make serve further appreciation, the high grade, close affection that realizes a service finally is changed. The progressively implementation that refines a service through essence of life increases with what apply competence, can make employee produces move of a kind of achievement; Through refining administrative implementation to serving spirit, meeting implementation employee feels to the self-identity of the enterprise and a home to return to feels, raise the cohesive affinity of employee then, implementation enterprise manages concept and enterprise culture.
2, raise service level, catching service detail again. The client steps into dining-room, the clerk pulls chair, on towel, give write menu, serving to wait, these are of course, can not saying is a client " accepted a service " , what we should accomplish more is, after the client steps into dining-room, the clerk should have a standard, have the requirement, finishs each service detail that has professional quality and level, include attitude of attending to guests (mood) , service enthusiasm, and each word that interacts with the client, is not simple " hello, give serving sheet, serving " etc. The guest arrives restaurant is to come " beautiful money is bought enjoy " , and enjoying is to rely on a service to come true, alleged " enjoy " it is creature comfort not only, still included spirit to enjoy, and a when spirit enjoys very serious content invites a customer namely " the human association with relaxed and happy experience -- service " , serving personnel is the service that provides through be a guest, invite a guest " beautiful money is bought enjoy " , client place " enjoy " product, the detail that changes subtly namely serves.
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